Optimizing Relationships Between Clients and Law Firms
Enhancing collaboration between clients and legal advisors since 2005.
Headquartered in Silicon Valley, Client Sciences represents clients in their search and selection of law firms, legal advisors and alternative legal service providers. We work with you to optimize your selection of law firms and other legal advisors to maximize the value derived from your legal spend.
Contact Us
James J. Stapleton
1029 Carolyn Avenue, San Jose, CA 95125
james.stapleton@clientsciences.com
(408) 440-7660
Areas of Practice
Attorney Selection
Our company specializes in strategically selecting law firms and other legal service providers that align with our clients' unique needs and business objectives. By leveraging advanced artificial intelligence, we enhance the selection process to ensure a highly tailored and data-driven approach. We focus on key factors such as firm quality, cost-efficiency, exceptional client service, industry expertise, and strong business acumen—empowering our clients to make informed decisions that drive organizational success. Our goal is to provide strategic legal partnerships that not only meet but exceed expectations in delivering value and results.
Competitive Pricing
James specializes in working with corporate legal departments to maximize value and enhance fee predictability in their relationships with outside counsel. Drawing on 18 years of experience overseeing over 7,500 transitions between law firms, James leverages his background on the sales side of the client/law firm dynamic to help clients achieve better outcomes. His services focus on improving legal operations and process efficiency, with a particular emphasis on shifting clients from traditional hourly billing models to more value-based fee structures, ensuring both cost savings and improved service delivery.
Superior Client Service
Over the course of nearly two decades with four prominent AmLaw 100 law firms, James has conducted thousands of independent client feedback interviews and led hundreds of post-mortem discussions with departing or lost clients. Through this extensive experience, he has gained deep insight into the client experience methodologies employed by the most successful rainmaking law firm partners. This knowledge culminated in the development of the Client Code of Service Excellence, a comprehensive 12-phase, 140-point client experience framework. James uses this proprietary methodology to ensure that law firms and other legal service providers deliver the highest quality, customizable legal services tailored to your unique needs.
“Your most unhappy customers are your greatest source of learning.”
– Bill Gates
Get in Touch
Does your relationship with your law firm leave something to be desired? Have they helped your business run better? Do they offer excellent client service, high quality, knowledge of your industry and deliver superb value for the fees they charge?
We’d like to hear you out. Learn about your experiences, what went right…and what can improve.
Please give us a call.