A Fresh Perspective on Engaging Outside Counsel

Providing You With Law Firm Options

Client Sciences offers a smarter, data-driven approach to evaluating and selecting law firms and other legal service providers. Unlike methods that rely on surface-level criteria, we take a comprehensive, performance-based approach, analyzing a firm’s track record, expertise, and client satisfaction through in-depth metrics and real-world feedback. By combining decades of industry experience with proprietary performance data, we identify law firms that not only match your legal needs but also demonstrate consistent excellence in service delivery and cost efficiency. Our process ensures that clients make more informed, strategic decisions when selecting outside counsel—ultimately leading to better outcomes, stronger partnerships, and optimized legal spend.

Exceeding Client Expectations

Over the course of an 18-year career with four prominent AmLaw 100 law firms, James has conducted thousands of independent client feedback interviews and led hundreds of post-mortem discussions with departing or lost clients. Through this extensive experience, he has gained deep insight into the client experience methodologies employed by the most successful rainmaking law firm partners. This knowledge culminated in the development of the Client Code of Service Excellence, a comprehensive 12-phase, 140-point client experience framework. James uses this proprietary methodology to ensure that law firms and other legal service providers deliver the highest quality, customizable legal services tailored to each client’s unique needs.

Delivering Exceptional Value for Services Delivered

James specializes in working with corporate legal departments to maximize value and enhance fee predictability in their relationships with outside counsel. Drawing on nearly two decades of experience overseeing over 7,500 transitions between law firms, James leverages his background from the sales side of the client/law firm dynamic to help clients achieve better outcomes. His services focus on improving legal operations and process efficiency, with a particular emphasis on shifting clients from traditional hourly billing models to more value-based fee structures, ensuring both cost savings and improved service delivery.